ICE

If you are not completely satisfied with your purchase, you may return the purchased item(s) within 5 days of receiving it for boutique credit that you can use towards a future purchase or an even exchange. Boutique credits are valid up to one year and are issued via the email address provided on your original order. All sales are final after 5 days.

ALMOST all items are eligible for a return via store credit! Please see below for exceptions & rules:

• Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.

• Original tags must be attached & intact.

• If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date. Only then will  a full refund be given in the form of the original method of payment.

• Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.

  • Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a restocking fee. The restocking fee for all purchases are 20% of grand total. Additionally, all return shipping costs are the responsibility of the customer.

• Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:

  • Intimates (i.e. Self Adhesive Bras), Face Masks, and Jewelry

  • Hats and Beanies

  • Any items marked 50% off or more at time of sale

  • Gift cards

  • Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.

• USPS shipping: $7.00 Flat Rate and $15.00 Priority Shipping.
• We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
• Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
• If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
• If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
• We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
• We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.